Billing Procedures and Rates Schedule

NEW! View and manage all prior invoices by visiting https://pay.wrld.tech 

You can now manage cards and ACH connections online from the new billing dashboard for managed service clients. Web hosting clients, please toggle the tab above for more details. Multiple companies? Simply use the correlated company email to get your magic link to login (no need for passwords!)

Billing Procedures:

1. Split-Billing System:

We are transitioning from our current consolidated billing system to a more transparent and simplified split-billing system. This approach involves:

1. Monthly Recurring Bill: This will cover recurring charges for the current month, billed in advance.
2. Arrears Billing: This will be due on the 15th of each month and will cover the charges incurred during the previous 30 days.

2. Payment Methods and Associated Charges:

The Monthly Recurring Bill will be automatically billed via ACH or Credit Card. Please note that a processing fee of 3.5% will be applicable for Credit Card payments.

Arrears will be billed separately, and payment can be initiated and paid by the billing contacts via eCheck, ACH, or Credit Card. If you opt for us to process this, a similar 3.5% processing fee will apply.

Payments made using the very insecure method of Paper Checks will incur an additional $75 manual administration processing fee; and must be paid in advance to the due date. Late payments will incur an additional $50 fee added to the next invoice unless delivered to our office prior to the due date. We do not recommend paper checks, for your security as modern ACH capabilities are much more secure, reliable, and automated into our accounting processes. We highly recommend setting up cost-free ACH or recurring credit card payments as we will be phasing check payments (for recurring bills) completely by 2024 (check fraud and PCI-Compliant within the industry creates very high insurance rates to support an archaic system).

Please remember that late payments will be subject to a $50 fee, and bounced payments (ACH, eCheck, or check) will incur an additional $75 fee.  

Updated Service Rates:

To continue delivering top-notch services and solutions, we have made necessary adjustments to our rates considering factors including inflation and changes in the price index.

1. Rate Revision Schedule:

Our rates will now be updated twice a year, in Q1 and Q3. While we have managed to maintain our rates for over three years, our first increase will be significant as it forms part of our updated policies, procedures, and updated SLA plans.

2. New Service Rates:

Our base/Non-commit plan rates will increase to $170/hr, with a 1.5x multiplier for emergency requests.

3. Prepay Hour Rates:

Clients will be able to purchase Prepay hour rates at substantial discounts. Please see the attached link for a full schedule of our rates and plans.

It’s important to note that existing SLA contracts will be handled on a case-by-case basis and will stay at agreed rates until renewal.

We appreciate your understanding and cooperation in these updates. Your success continues to be our ultimate goal, and these changes are a part of our ongoing commitment to providing you with excellent service. If you have any questions or concerns, don’t hesitate to reach out to us.