Navigating the Challenges of Data Lifecycle Management   

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Data is one of the most valuable assets a business can have. Managing this data throughout its lifecycle can be challenging. Data lifecycle management (DLM) refers to several processes and policies. They govern the handling, storage, and eventual disposal of data.

Businesses generate and store vast amounts of data. As this happens, the importance of effective DLM becomes more critical. Navigating the challenges of data lifecycle management requires a comprehensive approach. One that balances security, compliance, and operational efficiency.

Understanding Data Lifecycle Management

Data lifecycle management involves the governance of data. It starts from its creation to continues to its eventual disposal. The lifecycle includes several stages:

  • Data creation
  • Storage
  • Use
  • Sharing
  • Archiving
  • Deletion

Each stage presents its own set of challenges. Mismanagement at any stage can lead to security risks as well as regulatory non-compliance and increased operational costs. Implementing a robust DLM strategy ensures proper data handling at every stage. This maximizes its value while minimizing risks.

The Importance of Data Lifecycle Management

Effective DLM is crucial for several reasons. First, it helps ensure data security. As data moves through its lifecycle, it is exposed to various threats. These include unauthorized access, data breaches, and more. A well-implemented DLM strategy includes security measures that protect data at every stage.

Second, DLM helps businesses follow regulatory requirements. Many industries are subject to strict data protection laws. Failure to comply can result in significant fines and reputational damage.

Finally, DLM improves operational efficiency. By managing data effectively, businesses can reduce storage costs. As well as streamline operations and ensure that data is available when needed.

Challenges of Data Lifecycle Management

1.Data Volume and Variety

One of the primary challenges of DLM is the sheer volume and variety of data. There has been a proliferation of digital devices and platforms. The result is that companies are collecting more data than ever before. It includes everything from structured databases to unstructured text, images, and videos.

Managing Large Volumes of Data

The massive volume of data presents a storage challenge. Businesses must invest in scalable storage solutions. Solutions that can handle growth without compromising performance. As data volumes increase, the resources needed to manage and process this data also grow.

Handling Diverse Data Types

Data comes in many forms. Each type requires different handling and storage methods. Structured data, such as databases, is easier to manage. Unstructured data, such as emails and social media posts, presents more challenges. A comprehensive DLM strategy must account for the different types of data. As well as ensure proper data management for each type.

2. Data Security and Privacy

Protecting data is a critical aspect of DLM. As data moves through its lifecycle, it is vulnerable to various security threats. These include data breaches, unauthorized access, and cyberattacks. Ensuring data privacy and security is not only a best practice but often a legal need.

Enabling Robust Security Measures

To protect data throughout its lifecycle, businesses must enforce robust security measures. This includes encryption, access controls, and regular security audits. Additionally, businesses should adopt a proactive approach to threat detection and response.

Ensuring Compliance with Privacy Regulations

Data privacy regulations impose strict requirements on how businesses handle personal data. Compliance with these regulations is often non-negotiable. Businesses must ensure that their DLM strategies have provisions for data privacy. This includes obtaining consent for data collection and using data minimization practices. As well as ensuring that data is securely deleted when no longer needed.

3. Data Quality and Integrity

Maintaining data quality and integrity is essential for effective DLM. Poor data quality can lead to several issues, including:

  • Inaccurate analyses
  • Poor business decisions
  • Wasted resources

Ensuring that data remains accurate and reliable throughout its lifecycle is a challenge.

Enforcing Data Quality Controls

Businesses must enforce data quality controls at every stage of the data lifecycle. This includes validating data at the point of entry. As well as regularly auditing data for accuracy, and correcting errors promptly.

Preventing Data Corruption

Data corruption can occur at any stage of the data lifecycle. To prevent data corruption, businesses should use reliable storage solutions. As well as regularly back up data. Adopting error-checking and correction helps resolve issues before they impact data integrity.

4. Data Retention and Deletion

Deciding how long to keep data and when to delete it is a critical aspect of DLM. Holding onto data for too long can increase storage costs. As well as expose businesses to security risks. But deleting data prematurely can lead to compliance issues. It can also mean the loss of valuable information.

Establishing Data Retention Policies

A key component of DLM is establishing clear data retention policies. These policies should outline how long to keep different types of data. Base them on legal, regulatory, and business requirements.

Ensuring Secure Data Deletion

You must securely delete data when it reaches the end of its lifecycle. This prevents unauthorized access. Use appropriate data destruction methods and ensure you delete all copies.

5. Data Accessibility and Availability

Ensuring that data is accessible when needed is another challenge of DLM. As data moves through its lifecycle, users may have archived it. It can also be moved to different storage locations or deleted. Businesses must ensure that data remains accessible to authorized users throughout its lifecycle.

Balancing Accessibility with Security

Businesses should balance data accessibility and security. Enforcing access controls, such as role-based access and MFA, helps maintain this balance.

Ensuring Data Availability During Disruptions

Businesses must also plan for data availability during disruptions. Such as hardware failures, cyberattacks, or natural disasters. This includes data backup and disaster recovery plans.

Need Help with Data Lifecycle Management Solutions?

Data lifecycle management is a complex but essential aspect of modern business operations. Our team of experts can help you put commonsense solutions in place to improve data security.

Reach out today to schedule a chat about DLM.

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8 Strategies for Tackling “Technical Debt” at Your Company

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Did your company’s software system once seem sleek and nimble? But now it resembles a tangled web of shortcuts, patches, and workarounds. Welcome to the realm of technical debt. It’s a silent saboteur that accumulates over time, threatening your efficiency.

What Is Technical Debt?

Think of technical debt as the interest you pay on a loan you never intended to take. Technical debt accumulates when companies choose shortcut IT solutions. Rather than better, longer, more sustainable ones. 

Initially, it seems harmless. But as your system grows, those hasty decisions compound. This slows down progress and creates future complications. 

Addressing technical debt is essential for maintaining a robust, efficient technology environment. Here are eight strategies to tackle technical debt at your company.

1. Identify and Prioritize Technical Debt

Identifying technical debt is the first step in managing it effectively. Focus on the most critical issues first. This drives you to focus on changes that bring the most value.

  • Conduct a Technical Debt Audit: Start by identifying where technical debt exists. Conduct an audit of your network infrastructure, and processes. Document areas where shortcuts or quick fixes have been used.
  • Categorize and Rank: Not all technical debt needs immediate attention. Categorize debt based on its impact on performance, security, and maintainability. Rank the most critical issues to address first. 
  • Create a Technical Debt Register: Maintain a register of all identified technical debt. This helps track what has been addressed and what still needs attention. 

2. Integrate Debt Management into Your Workflow

Incorporating debt management into your workflow ensures continuous attention to technical debt. This helps maintain a balance between new development and debt reduction.

  • Incorporate into Agile Practices: Integrate technical debt management into your agile processes. Regularly review and address these tasks during sprint retrospectives.
  • Set Aside Time for Repairs: Earmark time for repairs and technical debt reduction. This ensures that potential issues aren’t forgotten.
  • Track Progress: Regularly track progress on technical debt reduction. Use metrics to track improvements and identify areas still needing work. 

3. Educate and Train Your Team

Educating your team about technical debt is crucial. It helps prevent new debt and addresses existing issues. Training and knowledge sharing foster a culture of quality and long-term thinking.

  • Promote Awareness: Ensure your team understands the concept of technical debt. Promote awareness of its impacts on the system and future IT projects. 
  • Provide Training: Provide training on best practices for adopting new technology. Educate your team on how to avoid creating new technical debt. 
  • Encourage Knowledge Sharing: Encourage knowledge sharing within the team. Hold regular meetings to discuss technical debt and share solutions.

4. Improve Documentation

Good documentation is essential for understanding and addressing technical debt. It provides a clear reference for current and future team members.

  • Document Existing Systems: Create comprehensive documentation for your existing systems. This includes hardware configurations, software setups, and network diagrams.
  • Update Documentation Regularly: Ensure documentation is regularly updated. Include changes and improvements as they occur. 
  • Use Standardized Templates: Use standardized templates for documentation. This ensures consistency and completeness. Standardized documentation is easier to create, maintain, and use.

5. Regularly Update and Refactor Systems

Regular updates and system refactoring help keep technical debt under control. This involves making small, manageable changes to improve technology quality.

  • Plan Regular Updates: Plan regular updates to improve system quality. Schedule these updates during less busy times or between major projects. Regular updates help keep technical debt under control.
  • Focus on High-Impact Areas: Focus updating efforts on high-impact areas. Identify systems that are frequently used or critical to performance. 
  • Incremental Improvements: Approach updating as a series of incremental improvements. Make small, manageable changes rather than large overhauls. Incremental improvements are less risky and easier to deploy.

6. Optimize Security Practices

Optimized security practices ensure that changes do not introduce new issues. Comprehensive security measures help maintain system reliability and performance.

  • Install Comprehensive Security Measures: Deploy comprehensive security practices. This includes firewalls, encryption, and regular security audits. 
  • Use Proactive Security Practices: Adopt proactive security practices. Update security protocols and software. Proactive security helps catch issues early and ensures systems remain secure.
  • Automate Security Monitoring: Automate as much of the security monitoring process as possible. Automation increases efficiency and reduces the risk of human error.

7. Manage Dependencies

Effective dependency management reduces the risk of introducing technical debt. Keeping track of and updating dependencies ensures compatibility and security.

  • Track and Update Dependencies: Keep track of all dependencies in your technology environment. Update them to the latest versions. Updated dependencies often include security patches and performance improvements.
  • Use Dependency Management Tools: Use dependency management tools to handle dependencies. These tools help automate updates and ensure compatibility. 
  • Isolate Critical Dependencies: Isolate critical dependencies to reduce their impact. Ensure that critical components are well-documented and understood. 

8. Foster a Culture of Continuous Improvement

A culture of continuous improvement helps address technical debt proactively. Encourage learning, celebrating successes, and regular reflection. This drives ongoing enhancement.

  • Encourage Continuous Learning: Provide opportunities for professional development and skill enhancement. A knowledgeable team is better equipped to address and prevent technical debt.
  • Celebrate Successes: Recognize and reward efforts to improve IT quality and maintainability. Positive reinforcement fosters a culture of quality and continuous improvement.

Work with an IT Provider That Thinks Proactively

Addressing technical debt proactively ensures your systems remain scalable, maintainable, and secure. This enables your business to thrive in a competitive landscape.

Our technology team takes a proactive and long-term approach. We do things right the first time and don’t take shortcuts. This reduces the risk of accumulating technical debt.

Contact us today to schedule a chat about enhancing your IT systems.

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Why Securing Your Software Supply Chain is Critical

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In today’s world, everything’s connected. That includes the software your business relies on. Whether you’ve installed that software locally or use it in the cloud.

Protecting the entire process that creates and delivers your software is very important. From the tools developers use to the way updates reach your computer, every step matters. A breach or vulnerability in any part of this chain can have severe consequences. 

A recent example is the global IT outage that happened last July. This outage brought down airlines, banks, and many other businesses. The culprit for the outage was an update gone wrong. This update came from a software supplier called CrowdStrike. It turns out that the company was a link in a LOT of software supply chains.

What can you do to avoid a similar supply chain-related issue? Let’s talk about why securing your software supply chain is absolutely essential.

1. Increasing Complexity and Interdependence

Many Components

Modern software relies on several components. These include open-source libraries, third-party APIs, and cloud services. Each component introduces potential vulnerabilities. Ensuring the security of each part is essential to maintaining system integrity.

Interconnected Systems

Today’s systems are highly interconnected. A vulnerability in one part of the supply chain can affect many systems. For example, a compromised library can impact every application that uses it. The interdependence means that a single weak link can cause widespread issues.

Continuous Integration and Deployment

Continuous integration and deployment (CI/CD) practices are now common. These practices involve frequent updates and integrations of software. While this speeds up development, it also increases the risk of introducing vulnerabilities. Securing the CI/CD pipeline is crucial to prevent the introduction of malicious code.

2. Rise of Cyber Threats

Targeted Attacks

Cyber attackers are increasingly targeting the software supply chain. Attackers infiltrate trusted software to gain access to wider networks. This method is often more effective than direct attacks on well-defended systems.

Sophisticated Techniques

Attackers use sophisticated techniques to exploit supply chain vulnerabilities. These include advanced malware, zero-day exploits, and social engineering. The complexity of these attacks makes them difficult to detect and mitigate. A robust security posture is necessary to defend against these threats.

Financial and Reputational Damage

A successful attack can result in significant financial and reputational damage. Companies may face regulatory fines, legal costs, and loss of customer trust. Recovering from a breach can be a lengthy and expensive process. Proactively securing the supply chain helps avoid these costly consequences.

3. Regulatory Requirements

Compliance Standards

Various industries have strict compliance standards for software security. These include regulations like GDPR, HIPAA, and the Cybersecurity Maturity Model Certification (CMMC). Non-compliance can result in severe penalties. Ensuring supply chain security helps meet these regulatory requirements.

Vendor Risk Management

Regulations often require robust vendor risk management. Companies must ensure that their suppliers adhere to security best practices. This includes assessing and monitoring vendor security measures. A secure supply chain involves verifying that all partners meet compliance standards.

Data Protection

Regulations emphasize data protection and privacy. Securing the supply chain helps protect sensitive data from unauthorized access. This is especially important for industries like finance and healthcare. In these industries, data breaches can have serious consequences.

4. Ensuring Business Continuity

Preventing Disruptions

A secure supply chain helps prevent disruptions in business operations. Cyber-attacks can lead to downtime, impacting productivity and revenue. Ensuring the integrity of the supply chain minimizes the risk of operational disruptions.

Maintaining Trust

Customers and partners expect secure and reliable software. A breach can erode trust and damage business relationships. By securing the supply chain, companies can maintain the trust of their stakeholders.

Steps to Secure Your Software Supply Chain

Put in Place Strong Authentication

Use strong authentication methods for all components of the supply chain. This includes multi-factor authentication (MFA) and secure access controls. Ensure that only authorized personnel can access critical systems and data.

Do Phased Update Rollouts

Keep all software components up to date, but don’t do all systems at once. Apply patches and updates to a few systems first. If those systems aren’t negatively affected, then roll out the update more widely.

Conduct Security Audits

Perform regular security audits of the supply chain. This involves assessing the security measures of all vendors and partners. Identify and address any weaknesses or gaps in security practices. Audits help ensure ongoing compliance with security standards.

Use Secure Development Practices

Adopt secure development practices to reduce vulnerabilities. This includes code reviews, static analysis, and penetration testing. Ensure that security is integrated into the development lifecycle from the start.

Monitor for Threats

Install continuous monitoring for threats and anomalies. Use tools like intrusion detection systems (IDS). As well as security information and event management (SIEM) systems. Monitoring helps detect and respond to potential threats in real-time.

Educate and Train Staff

Educate and train staff on supply chain security. This includes developers, IT personnel, and management. Awareness and training help ensure that everyone understands their role in maintaining security.

Get Help Managing IT Vendors in Your Supply Chain

Securing your software supply chain is no longer optional. A breach or outage can have severe financial and operational consequences. Investing in supply chain security is crucial for the resilience of any business.

Need some help managing technology vendors or securing your digital supply chain? Reach out today and let’s chat.

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Guide to Improving Your Company’s Data Management

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Data is the lifeblood of modern businesses. It fuels insights, drives decision-making, and ultimately shapes your company’s success. But in today’s information age, data can quickly become overwhelming.

Scattered spreadsheets, siloed databases, and inconsistent formatting. All these create a data management nightmare. This hinders your ability to leverage this valuable asset.

Let this guide serve as your roadmap to data management success. We’ll explore the challenges of poor data management. Then, outline best practices for improvement. Lastly, we’ll equip you with strategies to transform your company’s data landscape. Read on to go from chaotic clutter to a well-organized, accessible source of truth.

The Pitfalls of Poor Data Management

The consequences of neglecting data management are far-reaching. Here’s how poor data management can cripple your business:

Inefficient Operations

Struggling to find the data you need wastes time and resources. Manual processes for data analysis become cumbersome and error prone. This hurts your ability to operate efficiently.

Seventy-three percent of workers spend an average of 1-3 hours a day trying to find data.

Poor Decision-Making

Inconsistent or inaccurate data leads to flawed insights. Without reliable data, you risk making decisions based on faulty information. This could potentially jeopardize growth opportunities or hold back strategic initiatives.

Compliance Issues

Data privacy regulations are becoming increasingly stringent. Poor data management makes it difficult to comply with these regulations. This could result in hefty fines and reputational damage.

Reduced Customer Satisfaction

Inaccurate customer data leads to poor customer experiences. For example, incorrect contact information can hinder communication. Outdated customer preferences can result in irrelevant marketing campaigns.

Key Principles of Effective Data Management

Developing a robust data management strategy is crucial. It can unlock the true potential of your data. Here are the key principles to keep in mind:

  • Data Governance: Establish clear ownership and accountability for data. Define roles and responsibilities for data creation, storage, access, and maintenance.
  • Data Quality: Install data quality measures. They should ensure data accuracy, consistency, and completeness. Regular data cleansing processes are essential to remove errors and inconsistencies.
  • Data Standardization: Establish data standards. They should ensure consistency in how your organization formats, stores, and defines data. It should be the same across departments and systems.
  • Data Security: Put in place robust security measures to safeguard sensitive data. They should protect data from unauthorized access, breaches, or loss. Encryption, access controls, and regular security audits are critical.
  • Data Accessibility: Make data easily accessible to authorized users. This is for users who need it to perform their jobs. Streamline data access processes. Ensure users have the tools and training to locate and use data effectively.

Strategies for Effective Data Management

Transforming your company’s data management approach requires a strategic plan. Here are some actionable strategies to consider:

  • Conduct a Data Inventory: Identify all the data your company collects, stores, and uses. Understand the purpose of each data set and how the organization is using it.
  • Invest in Data Management Tools: Technology can be your ally in data management. Explore data management solutions. Look for features like data cleansing, data warehousing, and data visualization.
  • Develop Data Policies and Procedures: Document your data management policies and procedures. Outline data collection practices, data retention requirements, and user access protocols.
  • Foster a Data-Driven Culture: Encourage a data-driven culture within your organization. Emphasize the importance of data quality and responsible data usage. Train employees in data management best practices. Empower them to leverage data for informed decision-making.
  • Embrace Continuous Improvement: Data management is an ongoing process. Regularly review your data management practices. Identify areas for improvement. Adapt your strategies as your company’s data needs evolve.

The Benefits of Effective Data Management

Using these data best practices unlocks a world of benefits for your company:

Enhanced Operational Efficiency

Good data management leads to increased operational efficiency and productivity gains. It helps your business:

  • Streamline workflows
  • Improve data access
  • Enjoy accurate data analysis

Data-Driven Decision Making

Reliable data empowers informed decision-making at all levels of the organization. Strategic initiatives become data driven. This leads to improved outcomes and a competitive advantage.

Improved Customer Experience

Accurate customer data allows for personalized marketing campaigns. As well as targeted offerings and better customer service interactions. Up-to-date customer data also drives faster response times for support issues.

Reduced Risk of Compliance Issues

Robust data management practices make it easier to meet data privacy regulations. This minimizes legal risks and potential fines. It also makes it easier to put data security policies in place.

Unleashing the Power of Data Analytics

Clean and organized data fuels powerful data analytics. Gain deeper insights into things like:

  • Customer behavior
  • Operational performance
  • Market trends

This enables you to make informed decisions that propel your business forward.

Get Help Setting Up a Great Data Management System

Don’t let the influx of data bog your company down. Our team can help you set up an effective data management system. One that puts the power of data at your fingertips.

Contact us today to schedule a chat.


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How to Properly Deploy IoT on a Business Network

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The Internet of Things (IoT) is no longer a futuristic concept. It’s rapidly transforming industries and reshaping how businesses operate. IoT is a blanket term to describe smart devices that are internet enabled. One example is smart sensors monitoring production lines. Connected thermostats optimizing energy consumption is another.

Experts project the number of connected devices worldwide to continue growing. It’s estimated to rise from about 15 billion in 2023 to 21 billion in 2026.

IoT devices are weaving themselves into the fabric of modern business operations. But successfully deploying them on your existing network isn’t always easy. It can feel like navigating a maze.

Have you been struggling with the integration of smart devices? This guide will equip you with the knowledge and steps you need.

Step 1: Define Your Goals and Needs

Before diving headfirst, it’s crucial to have a clear vision of your goals. Ask yourself and your team a few questions. These questions will help ensure you’re aligning smart devices with business needs.

What problem are you trying to solve with IoT?

Are you aiming to improve operational efficiency? Possibly, you want to gain real-time data insights. Or you may want to enhance remote monitoring capabilities.

It’s important to target your IoT device deployment. Defining the issue that it’s meant to solve helps you do that.

What type of data will you be collecting?

Take time to define the nature and volume of data generated by your chosen devices. This is essential for choosing the right network infrastructure.

What level of security do you need?

Security measures depend on the sensitivity of the data collected. You might need specific measures to protect it from unauthorized access.

Go through these questions as a first step. You’ll gain a clearer picture of your specific needs. This enables you to select the most appropriate IoT devices and network solutions.

Step 2: Select the Right Devices and Network Infrastructure

With your goals in mind, it’s time to choose your components. You’ll want to look at both the devices and the infrastructure of the network.

IoT Devices

When choosing smart devices, consider factors like:

  • Compatibility with your existing infrastructure
  • Data security features
  • Scalability
  • Power requirements

Research reputable vendors. Choose devices with strong security protocols in place. Look for good firmware protection.

Network Infrastructure

Your existing network might be lacking. It may not be equipped for the extra traffic and data generated by IoT devices. You may need to upgrade your bandwidth. As well as deploy separate networks for IoT devices. You may also need to invest in dedicated gateways. Ones that can manage communication between devices and the cloud.

Step 3: Focus on Security Throughout the Journey

Security is paramount in the realm of IoT. Compromised devices can become gateways for cyberattacks. Malware attacks on IoT devices increased 77% during the first half of 2022.

Here are some key security considerations.

Secure the Devices

Ensure the chosen devices have strong passwords. They should also be regularly updated with the latest firmware. You want to choose devices that offer features like encryption and secure boot.

Segment Your Network

Create separate networks for IoT devices and critical business systems. This minimizes the potential impact of a security breach on your core operations.

Install Network Access Control (NAC)

Install NAC solutions, such as multi-factor authentication. These controls restrict access to your network only to authorized devices. They also help you enforce security policies automatically.

Track and Maintain

Continuously track your network for suspicious activity. Regularly update your security protocols and software to stay ahead of evolving threats.

Step 4: Deployment and Ongoing Management

You should now have the necessary hardware and security measures in place. It’s time to deploy your IoT devices.

Here are some tips:

  • Follow the manufacturer’s instructions carefully during installation and configuration.
  • Test and confirm the functionality of your IoT devices. You should do this before fully integrating them into your network.
  • Develop a comprehensive management strategy for your IoT devices. It should include regular maintenance, firmware updates, and issue monitoring.

Step 5: Continuous Learning and Improvement

The world of IoT is constantly evolving, and so should your approach. Here are some tips for continuous improvement.

Analyze the Data

Once your IoT devices are operational, analyze the collected data. This helps you gain insights, identify areas for improvement, and refine your strategy.

Embrace Feedback

Encourage feedback from stakeholders within your organization. Use it to constantly refine your implementation and address emerging challenges.

Stay Informed

Keep yourself updated on the latest trends and advancements in the IoT landscape. This empowers you to adapt and leverage new technologies as they emerge.

Successfully deploying IoT on your business network requires careful planning. As well as prioritization of security and a commitment to continuous improvement.

Get Expert Help for Your Network Devices

Need help embracing a proactive approach to IoT adoption? We can help you transform your business operations. As well as unlock the full potential of smart devices at your business.

Contact us today to learn more.


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These Technologies Can Help You Run Your Small Business Better

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Small businesses face many challenges, but technology can offer solutions. Digital tools can help small business owners simplify operations, increase efficiency, and enhance productivity.

There are many tools available, from innovative software to cutting-edge hardware. The right technology can give small business owners a competitive edge.

However, finding the best options can be daunting. Buying apps just because someone recommended them may not work for you. You need to identify your needs and optimize your solutions.

What are the main obstacles that SMBs encounter with cloud use? According to the 2023 State of the Cloud Report, they are cost management and security. The report also revealed that 47% of SMBs lacked resources and expertise.

We can assist you in selecting the best tech for growth and ROI. Let’s start by looking at some game-changing technologies. These tools can transform the way you run your small business.

Revolutionary Tech Tools for Small Business Owners

Searching for ways to streamline processes, improve communication, or elevate customer satisfaction? Look right here for a range of technology tools designed specifically for SMBs. These solutions possess the power to revolutionize your business’s triumph.

How Cloud Computing Enables Scalability and Flexibility

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Cloud computing enables businesses to store, access, and manage their data more efficiently. Small businesses can benefit from apps like Microsoft 365 and Google Workspace, which offer enterprise-class features that were previously exclusive to large companies.

Microsoft Azure and Amazon Web Services (AWS) are examples of other cloud-based solutions. They offer scalable and flexible computing power to small business owners, who do not need to invest in expensive on-premises infrastructure.

Some of the advantages of cloud computing are:

  • Enhanced collaboration
  • Smooth data backup and recovery
  • Increased accessibility

These features allow you and your team to work from any location and at any time. You can use the cloud to run your entire office, including your phone system, document storage, accounting, customer management, and more. The cloud offers cost-efficient solutions for small businesses of all kinds.

Customer Relationship Management (CRM) Software

CRM software is essential for delivering outstanding customer service in today’s competitive market. CRM platforms such as Salesforce and HubSpot help you centralize customer data and track interactions more effectively. You can also manage customer relationships better with CRM software.

Spreadsheets have their limitations. They require a lot of manual work and are prone to errors. They also lack collaboration features and can cause miscommunication or missed opportunities.

CRM software can enhance your sales process, marketing campaigns and customer support. You can learn more about your customers’ needs and preferences and customize your offerings accordingly. This will boost customer satisfaction and loyalty.

Tools for Smooth and Effective Teamwork

Small businesses need efficient collaboration, especially when their employees work in different locations or remotely. Collaboration tools such as Slack, Microsoft Teams, and Google Workspace enable this. They offer real-time communication, file sharing, and project management solutions.

These platforms unite teams and allow for smooth collaboration, effective task assignment, and streamlined workflows. The apps have features like chat, video conferencing, and document collaboration. These tools keep your team connected and productive, no matter where they are.

E-commerce Platforms for Online Sales

Small businesses can benefit from the growth of e-commerce. They can access more customers and generate more income. They can use platforms like Shopify, WooCommerce, and BigCommerce to build and run their online stores.

These platforms have everything a small business needs to succeed online. They have flexible designs, safe payment options, and easy inventory control. These features help small businesses create a strong online brand. They can offer products or services to customers anywhere.

Using Data Analytics to Make Better Decisions

Data analytics tools are valuable for any business. They can provide insights that inform decision-making. Small business owners can use platforms like Google Analytics and Microsoft Power BI to collect, analyze, and visualize data from various sources.

With data analytics, you can track website traffic, customer behavior, and sales trends. You can also identify opportunities, optimize marketing strategies, and make data-driven decisions. Data insights can help you grow your business.

Data analytics gives small business owners the power to understand their target audience. It also helps them spot areas for improvement quickly. They can then make smarter business choices.

Ask Us About Our Cloud Support to Boost Your Bottom Line

Technology can transform your small business by making your processes faster, your customers happier, and your efficiency higher. But it can be hard to figure out how to use it effectively. You don’t have to do it by yourself.

Let us help.

Give us a call today to schedule a chat about optimizing your cloud efficiency and costs.


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These 5 Small Business Tech Trends Can Fuel Your Growth

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In today’s ever-evolving digital landscape, small businesses have more opportunities than ever. Many of these call for leveraging technology to their advantage. Embracing the right tech trends can help businesses compete. It enables them to streamline operations, enhance customer experiences, and fuel growth.

But it can be confusing knowing which routes to take. Most small businesses need to choose the route that is going to bring the biggest return.

Below, we’ll explore five small business tech trends. These trends have the potential to drive success. As well as propel your business forward in an increasingly competitive market.

1. Cloud Computing: Expanding Possibilities

Cloud computing has emerged as a game-changer for businesses of all sizes. And some believe small businesses are among the most benefitted. 82% of small to medium businesses report reduced costs after adopting cloud tools.

The cloud offers many benefits. It’s a cost-effective and scalable solution for data storage, software access, and collaboration. By migrating to the cloud, small businesses can save. They cut the need for on-premises infrastructure. This reduces maintenance costs and gives enhanced flexibility.

Also, cloud-based tools and platforms enable teams to work remotely. This can promote collaboration and improve productivity. Working in the cloud offers access to real-time data and apps from any location. This enables small businesses to make informed decisions faster. They can also respond to market changes with agility.

2. Artificial Intelligence: Automating Efficiency

Artificial Intelligence (AI) has revolutionized the way businesses operate. This year alone, ChatGPT has completely transformed many business apps. We cannot overstate AI’s potential benefits for small businesses.

AI-powered tools and algorithms can automate routine tasks. Such as data entry, customer service, and inventory management. This frees up valuable time for employees to focus on higher-value activities.

Chatbots, for instance, enable small businesses to provide 24/7 customer support. All without the need for more staff or paying overtime hours.

AI also empowers businesses to gain actionable insights from vast amounts of data. This helps them optimize processes, personalize marketing strategies, and enhance customer experiences.

Embracing AI technologies can give small businesses a competitive edge. It does this by boosting efficiency, reducing costs, and improving decision-making.

3. E-commerce and Mobile Commerce: Expanding Reach

The rise of e-commerce and mobile commerce has opened up new avenues for small businesses. They can now easily reach a global audience. Using websites and apps, companies can sell anywhere at any time.

It’s easier than ever to put up a secure payment gateway and take payments online. These “plug-and-play” e-commerce sites and apps can create a seamless user experience. This allows small businesses to build trust and encourage repeat purchases.

Businesses can easily understand customer preferences by leveraging data analytics. They can also optimize inventory management and personalize marketing campaigns.

By embracing e-commerce and mobile commerce, small businesses can grow quickly. They can extend their reach beyond geographical boundaries. As well as tap into new markets, thereby fueling growth opportunities.

4. Data Security: Safeguarding Trust

As businesses increasingly rely on digital technologies, data security becomes paramount. Small businesses are just as vulnerable to cyber threats as larger enterprises. This makes it essential to prioritize data security measures.

46% of all data breaches impact businesses with less than 1,000 employees.

It’s important to put robust cybersecurity practices in place. This includes things like:

  • Encryption
  • Multi-factor authentication
  • Regular data backups
  • Endpoint protection
  • Identity and access management
  • Advanced threat protection

Additionally, two more tactics to proactively manage risks include:

  • Staying informed about emerging threats
  • Investing in employee training

Customers value businesses that focus on their data security. A strong security posture can instill trust and confidence. This leads to long-term customer loyalty and positive brand reputation.

5. Automation and Workflow Integration: Streamlining Operations

Automating business processes can significantly streamline operations. When small businesses integrate workflows they save time and money. Workflow automation eliminates repetitive manual tasks. It also reduces human error and enhances efficiency.

Think about integrating various systems and applications. Such as customer relationship management (CRM), project management, and accounting software. Integration can end silos and ensure seamless information flow across different departments.

Other benefits include:

  • Enabling better coordination
  • Fostering collaboration
  • Optimizing resource allocation
  • Improving productivity
  • Enhancing customer satisfaction

Small businesses that leverage automation and workflow integration gain a competitive advantage. They operate more efficiently and deliver superior experiences to their customers.

Take an Important Step Toward Digital Growth

In today’s digital era, small businesses have a ton of tech tools and trends at their disposal. But it takes guidance to know what to do and how to do it.

While embracing cloud computing, AI, e-commerce, data security, and automation can help. To stay competitive small businesses need a clear and affordable path. One that makes sense for their business goals.

We can be your digital transformation guide.

Give us a call today to schedule a chat about tech solutions to fuel your growth.


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This Article has been Republished with Permission from The Technology Press.

Have You Tried Microsoft Universal Print? (Learn What It Can Do for You)

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In today’s digital workplace, printing remains an essential function. This is true for just about all businesses. But keeping up with your print infrastructure can be a time-consuming task. One printer down can mean work comes to a standstill.

Another issue is keeping up with all those printer drivers. If firmware updates aren’t done, vulnerabilities exist. One unprotected printer can cause an entire network malware infection.

Microsoft has come up with an answer to streamline print management. This solution is called Microsoft Universal Print. It offers a modern answer to age-old print problems.

Looking to improve how you handle document printing? Do you wish you could avoid printer problems? Below, we’ll explore the benefits and features of Microsoft Universal Print. We’ll also help you discover how it can enhance your printing environment.

What Can Microsoft Universal Print Do for You?

Microsoft Universal Print leverages the power of Microsoft 365 and Azure. It eliminates the need for complex on-premises print infrastructure. Here are some of the ways that it can improve your document handling.

Simplifying Print Management

Microsoft Universal Print eliminates the need for on-premises print servers. Print management becomes more simplified and all in one place. Organizations can centrally manage their printing needs from the cloud.

This ease of use removes the need for complex print server configurations. As well as driver installations and print queue management. This results in significant time and cost savings.

Seamless Integration with Microsoft 365

A key advantage of Universal Print is its seamless integration with Microsoft 365. It works in tandem with Azure Active Directory. This ensures a secure and authenticated printing experience for users.

This integration allows users to print from any device, whether it’s a Windows PC, Mac, or mobile device. There’s no need for complex setup or driver installations. It simplifies the printing process. It also enhances productivity for employees working across different platforms.

Flexibility and Scalability

With Microsoft Universal Print, organizations gain flexibility and scalability in their print activities. It supports both modern and legacy printers. This allows businesses to leverage their existing printer fleet.

Universal Print enables easy connectivity. This is true whether it’s a local printer or a network printer. As well as management through the cloud. Additionally, it offers centralized control and monitoring of printers. This makes it effortless to scale up or down based on business needs.

Streamlined Printer Deployment

Deploying printers across an organization can be a time-consuming task. Microsoft Universal Print simplifies this process. It does this by providing a centralized portal for printer management.

Administrators can easily add and configure printers. They can assign them to specific users or groups. As well as manage printer settings from a single interface. This eliminates the need for manual configuration on individual devices. Which can be very time-consuming and fraught with issues. It also ensures a consistent printing experience across the organization.

Enhanced Security and Compliance

A big benefit of using Microsoft Universal Print is its security capabilities. Print security is a critical concern for businesses, especially in today’s threat landscape. Microsoft Universal Print enhances security by leveraging Azure Active Directory. It’s used for authentication and access control.

It also supports secure print release. This means that sensitive documents are only printed under certain circumstances. Namely, when the authorized user is physically present at the printer.

Moreover, Universal Print integrates with Microsoft Endpoint Manager. This gives organizations even more capabilities. They can enforce security policies and manage print-related settings from a centralized location.

Insights and Analytics

Understanding print usage and optimizing print infrastructure is essential for efficient cost management. Microsoft Universal Print provides insights and analytics that help organizations gain visibility. They’re able to see print usage patterns. As well as track printing costs and identify opportunities for optimization.

With detailed reporting and analytics, businesses can make informed decisions. Reporting enables better print resource allocation. As well as the implementation of strategies to reduce printing costs.

Is Microsoft Universal Print for You?

Microsoft Universal Print offers a modern and efficient approach to print management. It streamlines the printing experience for organizations. It also eliminates the need for complex on-premises print infrastructure. There are also important benefits from the boost in security.

But is it for you?

We can help you understand the full capabilities of Microsoft Universal Print. Including the costs versus the benefits. Whether the solution is for you will depend on your printing needs. Extra factors to consider will be how often you print and your number of endpoints.

Get Cost-Efficient Technology Answers

It’s not easy to make software decisions on your own. That’s why we’re here to help! We can sit down with you to discuss your current infrastructure. We’ll help you evaluate solutions, like Microsoft Universal Print. Then, we’ll tell you straight up what makes the most sense for you.

Give us a call today to chat about your technology needs.


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This Article has been Republished with Permission from The Technology Press.

Handy Checklist for Handling Technology Safely During a Home or Office Move

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Moving can be a chaotic and stressful time. Especially when it comes to handling your valuable technology. Whether you’re relocating your home or office, it’s essential to take extra care. Both with fragile items and when packing and moving your devices and other tech items.

To help you navigate this process smoothly, we’ve put together a handy checklist. Use this to help ensure your technology remains safe and sound during the move.

Back-Up Everything

Before you start disassembling your technology, make sure to back up all your data. Create copies of important files, documents, photos, and any other irreplaceable information. You can either use an external hard drive, cloud storage, or both. By doing this, you’ll have peace of mind knowing you’ve protected your data. Should something unfortunate happen during the move, your files will be intact.

Organize and Label Cables

We all know the struggle of untangling a mess of cables. This is true especially when you’re eager to set up your devices in the new place. To avoid this headache, take the time to organize and label your cables before packing.

Use cable ties or twist ties to keep them neatly bundled. Attach labels to identify which cable belongs to which device. Trust us; this simple step will save you a lot of time and frustration later on.

Pack Devices Carefully

When packing your devices, opt for their original boxes whenever possible. If you have the storage space, this is why you don’t want to toss those out. The original packaging is designed to provide the best protection during shipping. There are usually specific compartments to secure each component.

If you don’t have the original boxes, use sturdy cardboard boxes. Wrap each device in bubble wrap or anti-static foam to prevent any damage. Fill any empty spaces in the boxes with packing peanuts or crumpled paper to ensure a snug fit.

Remove Ink Cartridges and Batteries

It might seem easier to just load up your printers “as is” to move them. But that’s not a good idea. For printers and devices that use ink, it’s crucial to remove those cartridges. Do this before packing the devices. Ink cartridges can leak or dry out during transit. This can cause a mess or render them useless.

Also, remove batteries from devices such as laptops, cameras, or remote controls. This precaution prevents accidental power-on and potential damage during the move. Pack the cartridges and batteries separately in sealed bags and label them.

Take Photos of Cable Connections

Before unplugging cables from your devices, snap a quick photo of the connections. This visual reference will be very helpful when it’s time to set up everything at your new location. You won’t have to worry about remembering which cable goes where. And won’t need to spend hours trying to figure it out. Simply refer to the photos, and you’ll be back up and running in no time!

Pack Your Wi-Fi Equipment Separately

Reconnecting to the internet is usually one of the first things done for both home and office moves. To make it easier, pack all your Wi-Fi network equipment separately from other items.

This includes your modem, router, ethernet cables, and other network connectors. Clearly label the box “Wi-Fi Equipment” so you’ll know right where to go first to get online.

Secure Fragile Screens

Are you moving devices with delicate screens, such as TVs or monitors? Then take extra precautions to protect them from scratches and cracks.

Place a soft cloth or microfiber cloth over the screen. Secure it with elastic bands or tape. This barrier will shield the screen from any accidental contact during transit. Additionally, make sure to pack these items in a vertical position to reduce the risk of damage.

Inform the Movers about Fragile Items

When enlisting professional movers, be sure to be clear about your technology. Inform them about the fragile nature of your devices and other tech items. Clearly label the boxes containing your valuable devices as “fragile.” Provide any necessary instructions to handle them with care. By communicating your concerns upfront, you reduce the chances of accidents while moving.

Test Everything After the Move

If you’ve moved offices, you don’t want to find out about problems on a busy Monday morning. Once you’ve moved your technology and reconnected cables, turn your devices on. Test them to ensure they work as usual and weren’t damaged.

Something may not look damaged on the outside. But that doesn’t mean that there isn’t internal damage. You want to know this upfront so you can file a claim and call in an IT service professional to help.

Need Help with a Safe Technology Move?

Moving can be a hectic and challenging process, especially when moving office tech. But with the right approach, you can ensure the safety of your devices from point A to point B.

Need help from the pros to move your technology securely? Give us a call today to schedule a chat.


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Do You Still Believe in These Common Tech Myths?

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In today’s digital age, technology plays a significant role in our lives. But along with the rapid advancements and innovations, several myths have persisted.

Is it okay to leave your smartphone charging overnight? Do Macs get viruses? And what about those 5G towers? What’s going on with those?

Common tech myths can often lead to misunderstandings. They can even hinder your ability to fully use various tools and devices. In this blog post, we will debunk some of the most common tech myths that continue to circulate. We’ll also explore the truth behind them.

Myth 1: Leaving your device plugged in overnight damages the battery.

First is one of the most persistent tech myths. Leaving your device plugged in overnight will harm the battery life. But this myth is largely outdated.

Modern smartphones, laptops, and other devices have advanced battery management systems. These systems prevent overcharging.

Once your device reaches its maximum charge capacity, it automatically stops charging. This is true even if it remains connected to the power source. In fact, it is often recommended to keep your device plugged in overnight to ensure a full charge by morning.

So, feel free to charge your gadgets overnight without worrying about battery damage.

Myth 2: Incognito mode ensures complete anonymity.

Many users believe that using incognito mode in web browsers guarantees complete anonymity. They feel completely secure while surfing the internet using this mode. But this is not entirely accurate. While incognito mode does provide some privacy benefits, they’re limited.

For example, it mainly prevents your device from saving the following items:

  • Browsing history
  • Cookies
  • Temporary files

However, it does not hide your activities from your internet service provider (ISP). Nor from the websites you visit. ISPs and websites can still track your IP address. They can also still watch your online behavior and collect data.

Do you truly want to remain anonymous online? Then consider using a virtual private network (VPN). Or other specialized tools that provide enhanced privacy protection.

Myth 3: Macs are immune to viruses.

Another prevalent myth is that Mac computers are impervious to viruses and malware. It is true that Macs have historically been less prone to such threats compared to Windows PCs. This does not make them immune.

Some people that tout this myth point to malware statistics. For example, in 2022, 54% of all malware infections happened in Windows systems. Just 6.2% of them happened in macOS.

But you also need to factor in operating system (OS) market share. As of January 2023, Windows had about 74% of the desktop OS share. Mac’s OS had just 15%.

When you consider this, it turns out the systems aren’t that different when it comes to virus and malware risk. The infection rate per user on Macs is 0.075. This is slightly higher than on Windows, at 0.074. So, both systems have a pretty even risk of infection. This is the case even though Macs have a significantly lower infection count.

As the popularity of Macs has grown, so has the interest of hackers in targeting these devices. Malicious software specifically designed for Macs does exist. Users should take proper precautions, no matter the operating system in use.

You need to install reliable antivirus software. As well as keeping the operating system and applications up to date. Exercise caution when downloading files or clicking on suspicious links. Being aware of potential security risks and practicing safe browsing habits is crucial. This is true for Mac users, just as it is for any other platform.

Myth 4: More megapixels mean better image quality.

When it comes to smartphone cameras, savvy marketing sometimes leads to myths. Many people believe that more megapixels equal better image quality. This is a common misconception.

Megapixels are an essential factor in determining the resolution of an image. But they are not the sole indicator of image quality. Other factors play a significant role. Such as:

  • The size of individual pixels
  • Lens quality
  • Image processing algorithms
  • Low-light performance

A camera with a higher megapixel count may produce larger images. But it does not guarantee superior clarity, color accuracy, or dynamic range.

Manufacturers often strike a balance between pixel count and other image processing technologies. They do this to achieve optimal results. When choosing a smartphone or any camera, consider the complete camera system. Don’t only focus on the megapixel count.

Separate Fact from Fiction

In a world where technology is an integral part of our lives, you must separate fact from fiction. Debunking common tech myths can empower you to make informed decisions. It can also maximize the potential of your digital experiences. An understanding of the truth behind these myths helps you use technology more effectively. It can also help you better protect your privacy.

Get the Technology Facts from a Trusted Pro

Whether you need help with an infected PC or setting up a corporate network, we’re here for you. We cut through the tech myths to bring you reliable and efficient service.

Give us a call today to chat about your technology goals and challenges.


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Learn How Microsoft 365 Copilot Is Going to Transform M365 Apps

Advanced AI is a new buzzword in cloud computing. The launch of tools like ChatGPT and Bard have made big waves. Developers are now racing to introduce the next level of features to apps. Features that do part of your work for you. Such as writing emails or making follow-up checklists based on contact data.

These AI-based applications do much more than automate processes. People are using them to write business correspondence, create websites, and write scripts. AI is also quickly transforming the everyday office workflow.

Microsoft is one of the biggest players in the office application field. It’s at the forefront of introducing transformative technology. The company is about to transform Microsoft 365 in a huge way with its new Copilot tool.

Microsoft 365 Copilot is a new tool designed to help users get the most out of their Microsoft 365 apps. This revolutionary tool is an intelligent, personalized assistant. It’s designed to help users navigate and use M365 more efficiently.

In this article, we’ll take a closer look at Microsoft 365 Copilot. And tell you the key ways it’s going to improve M365 apps and your business workflows.

What is Microsoft 365 Copilot?

Microsoft 365 Copilot is an AI-powered assistant. It helps users with their day-to-day tasks in M365 apps. It’s like having a personal assistant right in your Office apps. Users can ask questions, get help with tasks, and receive personalized recommendations. Copilot responds leveraging the context of their usage patterns.

Microsoft 365 Copilot works across all M365 apps. This includes:

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Teams
  • and more

Whether you’re doing any number of tasks, Microsoft 365 Copilot is there to assist you. This includes working on a document, meeting scheduling, or collaborating with a team.

How Does Microsoft 365 Copilot Work?

Microsoft 365 Copilot uses AI and machine learning to understand users’ needs. It provides personalized help. It uses data from users’ interactions with M365 apps. It learns a user’s usage patterns and offers recommendations based on their preferences.

For example, say you frequently use certain features in Excel. Microsoft 365 Copilot will learn this. It will offer suggestions when it detects that you’re working on a similar task.

Say that you’re working on a presentation in PowerPoint and struggling with design. Microsoft 365 Copilot can offer design suggestions based on your company’s brand guidelines.

Microsoft 365 Copilot can also help users with common tasks. Tasks such as, scheduling meetings and managing emails. Users can simply ask Copilot for help. They can ask it to schedule a meeting or find an email from a specific person, and Copilot will take care of the rest.

Why is Microsoft Copilot Important?

Copilot is important because it can help users be more productive and efficient. By providing personalized support, the tool can save users time and reduce frustration.

Imagine you’re working on a report in Word and you’re struggling to format a table. Instead of spending time searching for a solution online. Or trying to figure it out on your own, you can simply ask Microsoft 365 Copilot for help. Copilot can offer suggestions. It can even walk you through the process, saving you time and reducing frustration.

Microsoft 365 Copilot is also important because it can help users get more out of their M365 apps. Many users may not be aware of all the features and capabilities of their M365 apps. But with Copilot, they can discover new ways to work more efficiently and effectively.

The capabilities of Copilot go even further. Say that you need to give your team an update on a marketing strategy. You won’t need to dig out emails, chat threads, or meeting notes. Instead, you can ask Copilot to “tell my team how we updated the marketing strategy.” The app will then search all those places for you and craft an update for your team.

Need a first draft of a meeting agenda or presentation? Just ask Copilot. It can access existing M365 documents and content and craft an initial draft for you.

Benefits of Using Microsoft 365 Copilot

Personalized Help

Microsoft 365 Copilot provides personalized help based on users’ usage patterns and preferences. This means that users get the help they need when they need it, without having to search for solutions on their own.

Time-Saving

Microsoft 365 Copilot can help users save time on common tasks. Such as scheduling meetings and formatting documents. It can take on many information gathering tasks, like summarizing meeting notes. This saves users considerable time. Especially for manual tasks such as searching for information.

Knowledge workers spend an average of 2.5 hours per day searching for information.

Reduced Frustration

Microsoft 365 Copilot can help reduce frustration. It provides solutions when users are stuck on a task. The tool can also help users struggling with an Excel chart or table. Instead of having to figure out how to generate it, they can simply give a command to Copilot to do it for them.

Improved Productivity

Microsoft Copilot handles tasks that go beyond what business apps have historically done. For example, you can use it in PowerPoint to create a presentation for you. Use a command such as, “Create a six-slide presentation based on (this) document.” You can also tell it to find appropriate Microsoft stock photos and insert them.

The sky is the limit right now for how much this tool is going to impact office productivity.

When Will Microsoft 365 Copilot Be Available?

At the writing of this article, Microsoft hasn’t announced a release date yet. It is currently testing Copilot with a limited number of users. You will most likely see it coming out sometime soon.

Improve Your Microsoft 365 Value & Security

Need help with security or setup in Microsoft 365? Give us a call today to talk to one of our cloud app experts.


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Business Email Compromise Jumped 81% Last Year! Learn How to Fight It

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In recent years, electronic mail (email for short) has become an essential part of our daily lives. Many people use it for various purposes, including business transactions. With the increasing dependence on digital technology, cybercrime has grown. A significant cyber threat facing businesses today is Business Email Compromise (BEC).

Why is it important to pay particular attention to BEC attacks? Because they’ve been on the rise. BEC attacks jumped 81% in 2022, and as many as 98% of employees fail to report the threat.

What is Business Email Compromise (BEC)?

Business Email Compromise (BEC) is a type of scam in which criminals use email fraud to target victims. These victims include both businesses and individuals. They especially target those who perform wire transfer payments.

The scammer pretends to be a high-level executive or business partner. Scammers send emails to employees, customers, or vendors. These emails request them to make payments or transfer funds in some form.

According to the FBI, BEC scams cost businesses around $1.8 billion in 2020. That figure increased to $2.4 billion in 2021. These scams can cause severe financial damage to businesses and individuals. They can also harm their reputations.

How Does BEC Work?

BEC attacks are usually well-crafted and sophisticated, making it difficult to identify them. The attacker first researches the target organization and its employees. They gain knowledge about the company’s operations, suppliers, customers, and business partners.

Much of this information is freely available online. Scammers can find it on sites like LinkedIn, Facebook, and organizations’ websites. Once the attacker has enough information, they can craft a convincing email. It’s designed to appear to come from a high-level executive or a business partner.

The email will request the recipient to make a payment or transfer funds. It usually emphasizes the request being for an urgent and confidential matter. For example, a new business opportunity, a vendor payment, or a foreign tax payment.

The email will often contain a sense of urgency, compelling the recipient to act quickly. The attacker may also use social engineering tactics. Such as posing as a trusted contact or creating a fake website that mimics the company’s site. These tactics make the email seem more legitimate.

If the recipient falls for the scam and makes the payment, the attacker will make off with the funds. In their wake, they leave the victim with financial losses.

How to Fight Business Email Compromise

BEC scams can be challenging to prevent. But there are measures businesses and individuals can take to cut the risk of falling victim to them.

Educate Employees

Organizations should educate their employees about the risks of BEC. This includes providing training on how to identify and avoid these scams. Employees should be aware of the tactics used by scammers. For example, urgent requests, social engineering, and fake websites.

Training should also include email account security, including:

  • Checking their sent folder regularly for any strange messages
  • Using a strong email password with at least 12 characters
  • Changing their email password regularly
  • Storing their email password in a secure manner
  • Notifying an IT contact if they suspect a phishing email

Enable Email Authentication

Organizations should implement email authentication protocols.

This includes:

  • Domain-based Message Authentication, Reporting, and Conformance (DMARC)
  • Sender Policy Framework (SPF)
  • DomainKeys Identified Mail (DKIM)

These protocols help verify the authenticity of the sender’s email address. They also reduce the risk of email spoofing. Another benefit is to keep your emails from ending up in junk mail folders.

Deploy a Payment Verification Processes

Organizations should deploy payment verification processes, such as two-factor authentication. Another protocol is confirmation from multiple parties. This ensures that all wire transfer requests are legitimate. It’s always better to have more than one person verify a financial payment request.

Check Financial Transactions

Organizations should check all financial transactions. Look for irregularities, such as unexpected wire transfers or changes in payment instructions.

If you don’t perform these according to a schedule, it is easy for them to get forgotten. Set up a calendar item for the review of financial transactions. Use a schedule that makes sense for your business and transaction volume.

Establish a Response Plan

Organizations should establish a response plan for BEC incidents. This includes procedures for reporting the incident. As well as freezing the transfer and notifying law enforcement.

Use Anti-phishing Software

Businesses and individuals can use anti-phishing software to detect and block fraudulent emails. As AI and machine learning gain widespread use, these tools become more effective.

The use of AI in phishing technology continues to increase. Businesses must be vigilant and take steps to protect themselves.

Need Help with Email Security Solutions?

It only takes a moment for money to leave your account and be unrecoverable. Don’t leave your business emails unprotected. Give us a call today to discuss our email security solutions.


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What Is Push-Bombing & How Can You Prevent It?

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Cloud account takeover has become a major problem for organizations. Think about how much work your company does that requires a username and password. Employees end up having to log into many different systems or cloud apps.

Hackers use various methods to get those login credentials. The goal is to gain access to business data as a user. As well as launch sophisticated attacks, and send insider phishing emails.

How bad has the problem of account breaches become? Between 2019 and 2021, account takeover (ATO) rose by 307%.

Doesn’t Multi-Factor Authentication Stop Credential Breaches?

Many organizations and individuals use multi-factor authentication (MFA). It’s a way to stop attackers that have gained access to their usernames and passwords. MFA is very effective at protecting cloud accounts and has been for many years.

But it’s that effectiveness that has spurred workarounds by hackers. One of these nefarious ways to get around MFA is push-bombing.

How Does Push-Bombing Work?

When a user enables MFA on an account, they typically receive a code or authorization prompt of some type. The user enters their login credentials. Then the system sends an authorization request to the user to complete their login.

The MFA code or approval request will usually come through some type of “push” message. Users can receive it in a few ways:

  • SMS/text
  • A device popup
  • An app notification

Receiving that notification is a normal part of the multi-factor authentication login. It’s something the user would be familiar with.

With push-bombing, hackers start with the user’s credentials. They may get them through phishing or from a large data breach password dump.

They take advantage of that push notification process. Hackers attempt to log in many times. This sends the legitimate user several push notifications, one after the other.

Many people question the receipt of an unexpected code that they didn’t request. But when someone is bombarded with these, it can be easy to mistakenly click to approve access.

Push-bombing is a form of social engineering attack designed to:

  • Confuse the user
  • Wear the user down
  • Trick the user into approving the MFA request to give the hacker access

Ways to Combat Push-Bombing at Your Organization

Educate Employees

Knowledge is power. When a user experiences a push-bombing attack it can be disruptive and confusing. If employees have education beforehand, they’ll be better prepared to defend themselves.

Let employees know what push-bombing is and how it works. Provide them with training on what to do if they receive MFA notifications they didn’t request.

You should also give your staff a way to report these attacks. This enables your IT security team to alert other users. They can then also take steps to secure everyone’s login credentials.

Reduce Business App “Sprawl”

On average, employees use 36 different cloud-based services per day. That’s a lot of logins to keep up with. The more logins someone has to use, the greater the risk of a stolen password.

Take a look at how many applications your company uses. Look for ways to reduce app “sprawl” by consolidating. Platforms like Microsoft 365 and Google Workspace offer many tools behind one login. Streamlining your cloud environment improves security and productivity.

Adopt Phishing-Resistant MFA Solutions

You can thwart push-bombing attacks altogether by moving to a different form of MFA. Phishing-resistant MFA uses a device passkey or physical security key for authentication.

There is no push notification to approve with this type of authentication. This solution is more complex to set up, but it’s also more secure than text or app-based MFA.

Enforce Strong Password Policies

For hackers to send several push-notifications, they need to have the user’s login. Enforcing strong password policies reduces the chance that a password will get breached.

Standard practices for strong password policies include:

  • Using at least one upper and one lower-case letter
  • Using a combination of letters, numbers, and symbols
  • Not using personal information to create a password
  • Storing passwords securely
  • Not reusing passwords across several accounts

Put in Place an Advanced Identity Management Solution

Advanced identity management solutions can also help you prevent push-bombing attacks. They will typically combine all logins through a single sign-on solution. Users, then have just one login and MFA prompt to manage, rather than several.

Additionally, businesses can use identity management solutions to install contextual login policies. These enable a higher level of security by adding access enforcement flexibility. The system could automatically block login attempts outside a desired geographic area. It could also block logins during certain times or when other contextual factors aren’t met.

Do You Need Help Improving Your Identity & Access Security?

Multi-factor authentication alone isn’t enough. Companies need several layers of protection to reduce their risk of a cloud breach.

Are you looking for some help to reinforce your access security? Give us a call today to schedule a chat.


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